Customer Support Representative

You will serve as the primary contact for customers, handle inquiries and complaints professionally, and escalate issues when needed. You will keep current on Wave products, use active listening to identify needs and provide solutions, and contribute to team meetings and service improvements.

Responsibilities

• Serve as the primary point of contact for customers
• Handle customer inquiries and complaints professionally
• Escalate issues as necessary
• Maintain up-to-date knowledge of Wave products
• Use active listening to identify customer needs and provide solutions
• Participate in team meetings and continuous-improvement initiatives

Requirements

• Fluency in French, Fulani, Malinké and Soussou
• 2 years of experience in a comparable call-center or customer-service position
• Ability to work flexible schedules

Benefits

• Health insurance for employees and dependents
• 26 weeks of parental leave for mothers
• 4 weeks of parental leave for fathers
• Subsidized child care
• Subsidized gym memberships and fitness classes
• Airtime reimbursement
• Free food