Customer Support Representative

You'll be the primary point of contact for customers, providing world-class service and support. You'll handle customer inquiries and complaints professionally and courteously, escalating issues when necessary, and work closely with other departments to make sure customer needs are met. You'll stay up to date on Wave products, use active listening to understand what customers need, and offer solutions that address those needs. You'll also take part in team meetings and contribute ideas for continuous improvement.

Responsibilities

• Serve as the primary point of contact for customers, providing world-class service and support
• Handle customer inquiries and complaints, working closely with other departments to ensure customer needs are met
• Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary
• Maintain up-to-date knowledge of Wave products
• Use active listening skills to understand customer needs and provide solutions that address those needs
• Participate in team meetings and contribute to continuous improvement initiatives

Requirements

• Fluency in English and Krio
• 3+ years experience in a comparable position (Call center, Customer Service)
• Being able to work with flexible schedules