Customer Support Representative

You'll serve as the primary point of contact for customers, providing world-class service and support. You'll handle customer inquiries and complaints professionally and courteously, escalating issues as necessary, while working closely with other departments to ensure customer needs are met. You'll stay up to date on Wave products, use active listening to understand customer needs, and provide solutions that address them. You'll also participate in team meetings and contribute to continuous improvement initiatives.

Responsibilities

• Serve as the primary point of contact for customers, providing world-class service and support
• Handle customer inquiries and complaints, working closely with other departments to ensure customer needs are met
• Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary
• Maintain up-to-date knowledge of Wave products
• Use active listening to understand customer needs and provide solutions that address them
• Participate in team meetings and contribute to continuous improvement initiatives

Requirements

• Fluency in French and local languages
• 3 years of experience in a comparable position (Call center, Customer Service)
• Being able to work with flexible schedules

Benefits

• Generous parental leave policies (26 weeks for mothers and 4 weeks for fathers)
• Subsidized child care when you return to work
• Subsidized gym memberships and fitness classes
• Airtime reimbursement