Customer Support Representative
You will support players and partners in English and Russian through email, live chat, and other channels. You will troubleshoot payment and purchase issues, coordinate with game developers and internal teams, monitor system performance, escalate technical problems, and keep support cases updated.
Responsibilities
- Assist players with payment and purchase issues across communication channels
- Provide support in English and Russian
- Collaborate with game developers and internal teams to resolve issues
- Handle multilingual requests and troubleshoot problems
- Monitor system performance and escalate technical issues
- Provide timely updates on support cases
Requirements
- Fluency in spoken and written English and Russian
- Customer service and problem-solving skills
- Willingness to work a 2x2 schedule with night shifts
- Multitasking skills
- Ability to absorb and use large amounts of information
- Ability to explain difficult concepts clearly
- Ability to work calmly in a fast-paced environment
Benefits
- New Mac laptop and necessary equipment
- Google Workspace, Atlassian, Jira, and Slack
- Paid professional training
- Attendance at specialized conferences
- Flexible working arrangements
- Access to the corporate library
- Health and dental insurance
- No dress code
- Office environment