Customer Support Representatives/Streaming Services - Remote

What we offer:

• Pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

• Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

We will provide all equipment, but to be successful when working from home, you must have the following:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!