Customer Support Specialist
Customer Support Specialist
Location: Nashville, TN - On-site
What is IP Corporation?
IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications.
Our operating companies, Interplastic Corporation, North American Composites, HK Research, and Molding Products, work together to deliver technical expertise, high-quality products, and long-term partnerships to customers around the world. We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement.
What is a Customer Support Specialist?
The Customer Support Specialist is responsible for handling customer inquiries, supporting order management activities, and resolving issues to ensure a high level of service and responsiveness. This role works closely with Sales, Supply Chain, and Operations to support customer needs and ensure accurate and timely execution. The position plays a key role in maintaining customer satisfaction, supporting internal processes, and contributing to overall service performance.
What You Can Expect to Do as a Customer Support Specialist:
- Manage customer inquiries related to orders, products, pricing, and delivery timelines.
- Process and support customer orders with accuracy and attention to detail.
- Coordinate with internal teams to ensure timely and complete order fulfillment.
- Monitor order status and communicate updates to customers proactively.
- Resolve order discrepancies, billing issues, and service-related concerns.
- Maintain accurate customer and order data within ERP and CRM systems.
- Support documentation and recordkeeping related to customer interactions.
- Identify opportunities to improve processes and enhance customer experience.
- Escalate complex issues to senior team members or leadership as needed.
What We Are Looking For in a Customer Support Specialist:
Required Qualifications
- High school diploma or equivalent required.
- 2-4 years of experience in customer support, customer service, or a related role.
- Experience working with ERP and/or CRM systems such as SAP, Oracle, Salesforce, or similar.
- Strong communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Problem-solving mindset with the ability to resolve issues effectively.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work both independently and as part of a team.
Preferred Qualifications
- Associate or bachelor's degree preferred.
- Manufacturing or distribution experience preferred.
Why Join IP Corporation?
- Be part of a stable, privately held organization with more than 70 years of success and industry leadership.
- Competitive benefits including medical, dental, vision, generous PTO, and a 401(k) with company match.
- Opportunity to make a meaningful impact in a collaborative, values-driven organization where your contributions matter.
- Work alongside experienced professionals in an environment that encourages continuous learning, development, and career growth.
- Join a culture built on teamwork, integrity, innovation, and long-term customer partnerships.
- Contribute to products and solutions that support a wide range of industries across North America and beyond.
- Enjoy the benefits of a company that combines the stability of an established organization with the agility and entrepreneurial spirit to drive innovation and continuous improvement.
Physical Requirements and Work Environment
- Ability to work in an office environment.
- Ability to sit, stand, and use computer equipment for extended periods.
- Ability to occasionally lift office supplies and materials as needed.
IP Corporation is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.
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