Customer Support Specialist 3 | On site | Angeles
Req ID: 5099
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Customer Support Specialist 3 who will be working with Connext's Client in the United States of America.
What's in it for you?
25% Night Differential
Perfect Attendance Bonus
Mid-year Bonus!
Competitive compensation
Life insurance
HMO Insurance
Great company culture
What is the job?
The Customer Support Specialist 3 is responsible for providing exceptional technical, billing, and general support to our customers.
Responsibilities:
• Provide technical, billing, and general support to all customers, ensuring a high level of satisfaction.
• Serve as the liaison between multiple departments to find effective solutions to customer issues.
• Follow customer issues through to completion, ensuring timely resolutions and communication.
• Develop processes and bring recommendations to the management team to improve customer service.
• Track and analyze customer service issues, communicating recommendations and updates to all relevant departments.
Qualifications:
• At least two (2) years of experience in customer service.
• Must have a stable employment history.