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Customer Support Specialist – AI Assisted

Open 61d posting dated 3 weeks ago

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

  • Provide timely and professional customer support via email, chat, and ticketing systems

  • Use AI-assisted tools to draft, summarize, and optimize customer responses

  • Resolve order, product, and account-related inquiries efficiently

  • Escalate complex issues and collaborate with internal teams as needed

  • Maintain accurate support records and ticket documentation

  • Follow support workflows, SLAs, and quality standards

  • Contribute to improving AI prompts, macros, and support processes

Required Qualifications

  • Hands-on experience in customer support or customer service roles

  • Experience using AI tools to assist with customer communication or workflow efficiency

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Strong written communication skills and attention to detail

  • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

  • Experience supporting e-commerce or digital-first businesses

  • Familiarity with ticketing systems and support KPIs

  • Experience contributing to knowledge bases or help centers

Tools & Technology

  • Support Platforms: Zendesk, Gorgias, Freshdesk, or similar

  • AI Tools: ChatGPT, AI-powered macros, or similar

  • Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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What this application asks

ashby

Name, Email, Resume

  • What is your phone number?
  • How many years of experience do you have in a support role? choose one
  • Have you created onboarding guides or support videos for clients? choose one
  • In 3-5 sentences, tell us why you are interested in this role. Make sure your english is perfectly checked and ready for us to read.
  • Do you have experience working with a US company? yes / no
  • Which of the following platforms have you used professionally? choose any
  • How proficient are you in using a CRM choose one
  • Do you have experince working in an  e-commerce environment choose one
  • Are you comfortable creating SOPs and visual guides using tools like Loom or Canva? yes / no
  • Have you managed 5 or more  accounts at one time? yes / no
  • Are you comfortable addressing misalignments or delays with clients or colleagues directly? yes / no
  • Can you work a weekend shift covering Saturday & Sunday (US Time zomes) ? yes / no
  • What is your expected monthly salary in USD for a full-time position (40 hours per week)?
  • What is your expected monthly salary in USD for a part-time position (20 hours per week)?
  • What country will you be located in?
  • Can you work from 9:00 AM to 5:00 PM EST? yes / no
  • What is your English proficiency? choose one
  • If you have a portfolio, please provide a link to  it here.  optional
  • Can you complete this task, on the timeline requested? yes / no

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