Customer Support Specialist

The Customer Support Specialist provides day-to-day support to customers by responding to inquiries and requests through email, telephone, KakaoTalk and other channels.

This role also supports order-related activities, customer onboarding and basic coordination with internal teams to ensure smooth customer experience.

· Handle customer inquiries, requests and complaints through various channels in a timely and professional manner.

· Support customers throughout the order and shipment process, including clarification of requests and follow-up on outstanding issues.

· Coordinate with internal teams such as Sales, Manufacturing, Logistics and RAQA to support effective issue resolution.

· Maintain accurate customer, order and case information in relevant systems and follow established processes and procedures.

· Support customer onboarding and provide guidance on Align products, systems and operational processes.

· Identify recurring customer issues and share feedback or improvement opportunities with the team.

· Assist with customer training, operational reporting and other team activities as needed.

· Participate in system updates, process improvement initiatives and other cross-functional projects as required.

· Bachelor’s degree preferred or equivalent relevant experience.

· Minimum 3 yrs of relevant experience; 4–7 years preferred, particularly in customer operations, order management, or a regulated industry environment.

· Good communication and interpersonal skills with a customer-focused mindset.

· Attention to detail and ability to follow established processes and procedures.

· Ability to work well with team members and other internal stakeholders.

· Good written and spoken English skills.

· Experience in Salesforce (SFDC), Microsoft Office or similar business systems is preferred.

· Previous experience in the dental industry, dental medical devices or a dental clinic environment is preferred.