Customer Support Specialist

Profile:

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have Technical background or strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work at night shifts (we provide a taxi);
• An experienced PC user (General Microsoft Windows knowledge).

Soft Skills:

• Communication;
• Listening;
• Conflict Resolution;
• Empathy;
• Positivity;
• Self-Control.

Would be a plus:

Previous experience in support function (is a big plus);
Technical background and IT education ( is a huge plus).

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about B2B Soft products (NO cold calling);
• Respond to support queries via phone, email, and chat;
• Address procedural, configuration, software, and merchant services related issues;
• Identify, analyze and troubleshoot technical issues and provide effective solutions;
• Provide clear and complete documentation and notes on all service inquiries.