Customer Service Representative
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Description
Position Purpose:
The Customer Service Representative manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Support, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.
Duties & Responsibilities:
Tasks related to this position may vary and are not limited to those listed below:
Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
Estimates and provides quotes to customers.
Processes and verifies purchase orders.
Establishes delivery time on orders and tracks through the production process.
Records customer changes and processes through production.
Analyzes warehouse items and replenishes based upon data analysis with management approval.
Processes specifications to obtain a design and/or estimate.
Supports teams to ensure proper design and execution of orders.
Identifies required materials to ensure the successful completion of orders.
Analyzes and purchases bulk buys on litho and top sheets with management approval.
Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
Tracks warehouse items, orders milestones and deliverables.
Maintains, organizes and updates customer data.
Proactively manages changes in order scope.
Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
Maintains a well-organized workspace.
Other tasks as assigned by supervisor.
Full-time role in an office setting.
Skill Set:
Excellent planning and organizational skills.
Excellent interpersonal, organizational, verbal and written communication skills.
Excellent business acumen, management and development.
Strong decision making and problem-solving abilities.
Detail oriented.
Ability to multitask, managing multiple challenges, and dealing with a variety of situations.
Ability to effectively prioritize and execute tasks.
Must work well under pressure with multiple interruptions.
Must work well in a team environment.
Desired Qualifications and Experience:
Bachelor’s degree preferred.
2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
Proficiency in Amtech, Microsoft Office and Outlook.
Demonstrated aptitude in problem-solving and decision making.
Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.
Results-oriented and able to work both independently and within a team environment.
About BCI
Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.
BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership
As published by lever · 22 questions · 5 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Short answers (7)
- Current Address (Number, Street, City, State, Zip)
- Social Security Number
- If you have ever worked under another name, please state what name(s) and when:
- How did you learn of this job opening? optional
- If employed, on what date would you be available for work?
- Are there any days of the week when you would not be available to work? Please specify. optional
- Have you filed an application here before? If yes, give date:
Pick from a list (9)
- If you are under 18 years of age, do you have a work permit? optional
- Are you employed now? optional
- Are you willing to work any shift? optional
- Are you on layoff and subject to recall? optional
- Do you have, or have you applied for the legal right to work in the United States? optional
- Are you willing to accept employment that requires you to travel? optional
- If yes, optional
- Are you willing to work overtime? optional
- I consent to receive information/marketing text messages from Buckeye Corrugated, Inc. ("BCI"). I am aware that message frequency will vary and that Msg & data rates may apply. I confirm that I understand I can respond "STOP" at any time to cancel, or "HELP" at any time for help.
Written answers (5)
- Have you ever been convicted of a crime other than a minor traffic violation? (Conviction will not automatically disqualify an applicant for employment. All circumstances, including the nature of the crime, time elapsed, and nature of the job, will be considered in evaluating the applicant's suitability for employment.) If yes, please explain:
- Please list your Education History (High School, College, Trade, or Business) - Name & Location of School, Number of Years Attended, Degree or Diploma, Course of Study, and Year of Graduation optional
- Experience (Job Title, Employer Name, Address, Phone Number, Duties, and Dates of Employment, Reason for Leaving)
- List 2-3 References (Name, Address, Phone Number, Email, and Relationship to you - no relatives) optional
- State names of relatives and friends working for us: optional
Attachments (1)
- Please attach your resume if available optional