Customer support specialist

General skills:
Experience at hosting customer support / success etc. position from 1,5 years;
Understanding how a PC and a server work and how their components interact;
Knowledge of the basic principles of how networks work;
Ability to work on several tasks in parallel (chats, tickets);
Ability to listen, understand, and identify client needs;
Ability to work with task-tracking systems (Jira, YouTrack);
Intermediate or above level of English, Ukrainian (reading/writing), Russian (reading/writing);

Responsibilities:
Clear communication with clients and evaluate their needs;
Professional and diplomatic communication, conflict avoiding and resolution;
Reporting;
Involvement in sales cycles;
Ownership and accountability;

We offer:
Competitive salary level;
Work in a friendly team;
Free English language training;
Schedule: 4/2, in 3 duties (08:00 -16:00, 12:00-20:00, 19:00-03:00);

About project:
BlueVPS is a young Team of enthusiasts with 8 years on the market. Now we're actively expanding and looking for purposeful employees.