Customer Support Specialist

Customer Support Specialist: Hybrid | Full Time |

About us:
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.

Find out more about what we do here: JATO

Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our employees are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.

Role Overview:

The Customer Support Specialist provides timely and accurate customer support, resolving data, technical, and product-related queries. The role works closely with cross-functional teams to ensure high customer satisfaction and deliver a seamless, consistent customer experience across global markets.

This is a great opportunity for someone who is passionate about delivering outstanding customer support and making a real impact for our customers. This is a hybrid role, in the Aerocity office in New Delhi.

Key Responsibilities:

• Respond to and resolve customer data enquiries and basic technical support issues in a timely and professional manner.

• Manage and update customer cases in line with established case management processes, ensuring accurate documentation of all support activities.

• Deliver first responses and case resolutions within agreed service level agreements (SLAs).

• Provide customers with clear, accurate, and effective solutions to their queries.

• Escalate complex issues to specialist teams when required, ensuring a proactive and customer-focused approach.

• Maintain detailed and structured case information to facilitate efficient handover and resolution by higher support levels.

• Identify recurring issues and trends, and share insights with relevant stakeholders to support continuous improvement.

Key Requirements:

• Customer-focused mindset with a passion for delivering exceptional service.

• Strong IT literacy, including proficiency in Microsoft Office applications, particularly Excel.

• Analytical and critical thinking skills with the ability to interpret data and provide meaningful insights.

• Experience with SQL and APIs is advantageous.

• Familiarity with customer support and case management tools such as CRM systems and JIRA is desirable.

• Strong problem-solving skills with the ability to troubleshoot and resolve issues in a structured and proactive manner.

• Self-motivated, organised, and confident, with a collaborative and team-oriented approach.

• Excellent attention to detail and commitment to accuracy.

• Strong written and verbal communication skills.

• Knowledge of the automotive industry and vehicle market is beneficial.

What we offer:

• Competitive base salary plus performance-based bonus.

• Comprehensive benefits package including health insurance, retirement plan, and paid time off.

• Professional development opportunities training.

• Collaborative and innovative work environment.

Our values. JATO core values are Integrity, People First, Collaboration, Innovation and Excellence.

Learn more about our values here: JATO Core Values

JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.