Customer Support Specialist / Client Success Coordinator

Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

We prioritize customer satisfaction and believe in building strong customer relationships through excellent customer service.

What You Will Be Doing

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients' objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.