Customer Support Specialist

What We NeedCorpay is currently looking to hire a Customer Support Specialist within our Paymerang division. This position falls under our Corpay Payables line of business and is located in Richmond, Virginia. In this role, you will act as a liaison between Paymerang, our clients (Customers and Partners), and their vendors. You will be responsible for handling inbound and outbound communications via email, chat, secured messages, and phone through our support platform, ensuring a seamless accounts payable experience. You will report directly to the Support Manager and regularly collaborate with Operations, Fraud & Finance.

How We WorkAs a Customer Support Specialist, Corpay will set you up for success by providing:

Assigned workspace in Richmond office
Company-issued equipment + remote access
Formal, hands-on training

Role ResponsibilitiesThe responsibilities of the role will include:

Managing a high volume of emails and other correspondence with quality and in a timely manner
Following policies and procedures when speaking with clients and vendors
Providing sensitive payment information clearly and completely
Providing first-contact resolution whenever possible
Escalating client/vendor complaints as necessary
Troubleshooting and resolving technical issues
Identifying and confirming vendor needs, ensuring details are communicated and notated
Building strong and sustainable relationships with vendors by going the extra mile
Establishing strong relationships with internal partners
Inputting accurate payment details and managing reports in our application
Meeting personal and team qualitative and quantitative targets

Qualifications & Skills
Preferred Qualifications:

2 years office/call center experience
Ability to communicate effectively with peers, management, clients, and vendors
Ability to work effectively both independently and as part of a team
Strong judgment and decision-making skills
Effective time management skills
Attention to detail with strong written and computer skills
Strong phone contact skills, including active listening
Proficiency in MS Office Windows, MS Word, MS Excel, and MS Outlook
Knowledge of Accounts Payable and Electronic Payments, Sales, or Collections experience

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Pay Transparency
The expected hourly for this position is $22.00, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.