Customer Support Specialist 電話客服顧問 (台北) (MJ000041)

Responsibilities:

-Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance
-Educate our owners so they have optimal confidence in the operation of their vehicle
-Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
-Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
-Accurately record issues and data into CRM/ Vehicle Support Systems

Requirements:

-Minimum 1 years Technical Support/ call center experience in automotive industry is preferable
-Flexible, proactive, attention to details, eager to contribute with strong common sense
-Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
-Establish and maintain positive, respect, cooperative working relationships
-Willingness to learn new and innovative automotive technologies
-Understanding of basic automotive techniques would be an added advantage
-Familiar with Customer Management Systems-Outlook, and MS Office Suite