Customer Support Specialist – Dog Training
Description
Customer Support Specialist – Dog Training
Full-Time | Fully Remote | 15–17/hour | 40 hours weekly within 8 AM–9 PM CST
About the Role
Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts.
Minimum Qualifications
- Customer support, client services, or call center experience
- Professional written and verbal communication skills
- Comfort supporting customers across phone, chat, and video
- Ability to navigate multiple systems while maintaining accurate records
- Strong judgment, organization, and time management
- Reliable high-speed internet and a professional remote workspace
What You’ll Do
- Assist clients with program and service questions
- Support trainers and clients across multiple communication channels
- Resolve issues accurately and professionally
- Maintain clear case notes and follow-up records
- Coordinate information between clients, trainers, and internal teams
- Learn and reinforce Dog Academy program standards
Preferred Experience
- Knowledge of dog behavior or positive-reinforcement dog training
- Pet services, veterinary, training, education, or membership-support experience
- Experience handling emotionally charged or complex customer situations
Why Join Us
- Fully remote work environment
- Work that directly supports dogs, owners, and trainers
- Collaborative team and structured training
- Health, dental, vision, life, and disability insurance
- 401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
As published by greenhouse · 12 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (1)
- Preferred First Name optional
Pick from a list (11)
- Are you 18 years of age or older?
- Do you require visa sponsorship?
- What state do you reside in?
- Who is your internet provider?
- Is this schedule a dealbreaker-a potential mix of weekends, nights and holidays?
- How many years of dog related experience do you have? e.g grooming, kennel tech, trainer etc.
- If hired, are you willing to commit to working with your camera on at all times?
- How many years of call center customer service experience do you have?
- Will you need any extended time off within your first 6 months of employment? If yes, please share these dates in your interview so we can inform the training team.
- Have you previously been employed by, contracted with, or otherwise affiliated with SAPS LLC, Dog Academy LLC, Emotional Support Animal LLC, or Intellipet?
- By selecting YES, I consent to receive recruiting SMS messages from Intellipet/SAPS LLC/US Service Animals/Dog Academy at the phone number provided on above.