Customer Support Specialist - Egypt
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We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic speaking clients, ensuring they receive timely and effective assistance.
Responsibilities
- Efficiently responds and communicates with clients to understand and service their needs via live
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Builds rapport with clients and effectively diffuses conflict and opposition
- Contributes to team effort by accomplishing related results as needed
- Committed to meeting quality standards in processing customer adjustments
Requirements
- Proficiency speaking and writing in Arabic and English (French as an advantage)
- Computer literacy
- Basic knowledge of work with Google framework (Disc, Sheets, Docs)
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period is provided
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Remote work
- Budget for professional development and language learning
- Budget for healthcare related expenses
As published by greenhouse · 9 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (6)
- What is your level of English proficiency? Please choose one from the options below: - Beginner - Intermediate - Advanced - Fluent
- Do you have a personal laptop with at least 8GB of RAM and a built-in camera? If not, are you willing to purchase a laptop?
- Do you have stable internet connection? If not, are you willing to upgrade your internet speed?
- What is your current/previous salary in USD?
- What is your minimum salary expectation in USD? And, is it negotiable?
- What is your notice period in days? (Please enter the number of days)
Pick from a list (3)
- Are you available to work night shifts on a 2/2 shift basis (12-hour workdays with alternating day and night shifts)? The schedule will consist of: - Day shift: 9:00 AM - 9:00 PM - Night shift: 9:00 PM - 9:00 AM You will have a 24-hour rest period between shifts and a 48-hour rest period after completing a night shift
- Do you have experience in remote jobs?
- Do you have experience with shift work?