Customer Support Specialist - German language

This is a remote position.

WorkaNova is a BPO customer experience specialist providing outstanding customer care, sales, technical support, and back-office services to companies worldwide.

We are searching for a new team member. Customer Support Specialist – German language, who will provide our clients with a top-notch level of professionalism and service. As part of our dynamic team, your responsibility will be to take care of our most important clients and ensure that their experience is unforgettable.

Responsibilities:

• Effectively respond to customer requests and questions by phone and email

• Handling customer requests and complaints with maximum efficiency and courtesy

• Finding solutions to customer problems and requests to ensure long-term customer satisfaction

• Ability to develop strong relationships with clients

• Collaboration with other departments for efficient resolution of customer requests

• Identifying opportunities to enhance customer experience and service offerings

Requirements:

• Fluent in German language both spoken and written (C1 level or above)

• Excellent English

• Excellent communication and problem-solving skills

• Customer support experience

• Friendly and helpful approach

• Team spirit and willingness to collaborate with different departments

We offer:

• Competitive salary and additional benefits

• Opportunity for professional development and advancement in a dynamic environment

• Friendly working atmosphere in a team of highly motivated colleagues

• Opportunity to work with renowned clients and brands

Join our team and let's build extraordinary experiences for our clients, step by step!