Customer Support Specialist

About the role

You will own critical, high-volume data entry workflows that keep our customer insurance records accurate and up-to-date. You will triage resident insurance submissions arriving via e-mail, Google Sheets, and a 3rd-party digital mail system, then upload verified policy details into our internal “Get Covered” platform. Your accuracy, speed, and communication will directly impact resident satisfaction and compliance metrics across our client portfolio.

What you'll do

Give clear answers via phone, email, or chat

Follow up on any pending support tickets

Escalate any technical issues to Get Covered’s team

Manage any cancellation and dispute requests

Assist customers with policy changes

Review new policy purchases for within our audit program

Keep detailed records of support tasks that need done and tasks that have been completed

Assist with the claims process

Perform other work-related duties as assigned

Qualifications

• Prior high-volume support center experience
• Phone systems (VOIP)
• CRM (Salesforce, Hubspot, etc.)
• Minimum of 2 years of inbound support experience