Customer Support Specialist (iGaming)

Open 33d posting dated 5 days ago

Requirements

Possess perfect communication skills
6+ months of customer support experience
High emotional intelligence, empathy and patience when dealing with customers
Can and enjoy explaining processes step by step and guiding customers
Written and spoken English (minimum B2)
Previous experience in customer service in the gaming or iGaming industry (preferred)
Flexible and adaptable
Disciplined with a strong work ethic
Ability to multi-task
Stress-resistant

Responsibilities:

Identify user needs, understand their preferences and guide them toward the most suitable offers or features.
Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.
Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.
Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.
Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

15 working days of paid vacation in a year;
12 working days of paid sick leave in a year;
2/2/2/2 schedule (2 day shifts from 8:00 AM to 8:00 PM, 2 days off, 2 night shifts from 8:00 PM to 8:00 AM, 2 days off, and so on)

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