Customer Support Specialist
Description
As a customer support specialist, you are responsible for driving world-class customer experience, answering our customers' calls, chats, or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the tech team to resolve it in record time.
You work efficiently, multitask, and address customers with a positive and can-do attitude to offer the most amazing, friendly, and helpful customer experience. You are an excellent listener, passionate and empathetic, and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally and externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the product and development teams to enhance their experience through product improvement.
You report to the customer support team leader and work in a multicultural environment with great possibility of growth and development.
What you will do
- Respond professionally to customer inquiries via email, phone, or chat.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and ensure satisfaction by coordinating with relevant departments.
- Maintain detailed records of customer interactions and feedback.
- Proactively identify areas for improvement in the customer support process.
- Assist in onboarding new customers and guiding them through the rental process.
Requirements
- Experience: Minimum of 3 years in a customer support role.
- Language skills: Native proficiency in English (verbal and written).
- Technical skills: Proficient in Freshdesk, Freshchat, Ziwo or similar software.
- Work arrangement: Must be able to work from the office.
- Interpersonal skills: Excellent communication and problem-solving abilities.
- Customer focus: A positive attitude and passion for delivering exceptional customer experiences.