Customer Support Specialist

Job Title: Customer Support Specialist
Location: onsite FB area (Based in Pakistan)
Working Hours: 6 PM 2 AM

Job Overview:
We are seeking a dedicated Customer Support Specialist to provide efficient and professional support to clients in the logistics industry. The ideal candidate will handle queries, troubleshoot issues, and maintain high customer satisfaction.

Responsibilities:

• Respond to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve issues related to the platform.
• Provide platform walkthroughs for customers requesting a demo.
• Assist users with onboarding and guide them through account setup.
• Maintain customer records and document interactions in the CRM system.
• Stay updated on product features and offer insights to improve the user experience.

Requirements:

• Fluent in English (both written and verbal).
• Prior experience in customer support, preferably in SaaS or tech platforms.
• Ability to work USA business hours.
• Strong communication and problem-solving skills.

Tech-savvy with the ability to quickly learn and explain software features.