Customer Support Specialist - Night Shift
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
What You’ll Do:
First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
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Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
What We Are Looking For:
1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
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Skilled at prioritizing tasks
Nice to have:
Experience with Cloud, CDN or Hosting
Experience with Linux and API
About the schedule:
You will work two consecutive night shifts, followed by two days off.
The nigh shift runs from 7:00 PM to 07:00 AM local time, totalling 12 hours of work time, including a 1-hour break.
Benefits:
At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:
Competitive compensation
Flexible working hours and hybrid or remote options, depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
Extra paid vacation and sick leave days*
Support for life’s important moments and celebrations
Language courses to help you connect and grow
Modern, welcoming offices with snacks, drinks, and entertainment*
Team sports and social activities*
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.