Customer Support Specialist

About company

Green Soul Ergonomics Pvt Ltd is leading online furniture company founded in 2018 with an objective of finding the seating method that deliver ultimate support and encourage dynamic movement. Our range of seating is intuitive and easy to adjust to achieve the best posture for the individual.

Role & responsibilities

1. Respond to customer enquiries via Call/Chat/Email/ social media channels.
2. Resolve customer issues promptly or escalate problems to appropriate team when necessary
3. Provide feedback on customer services processed to improve efficiency and effectiveness.
4. Ensure customer satisfaction by maintaining professional and helpful communication
5. Meet performance targets set for first call resolution rate, average handling time, and other key metrics.

Preferred candidate profile

1. Excellent communication verbal and written skills required with empathetic attitude for the customers
2. Any Undergraduate/ Graduate/ Above can apply.
3. Only Immediate Joiners Required.
4. Candidates with relevant experience would be preferred.
5. Freshers can apply