Customer Support Specialist

As a Customer Support Specialist, you will be responsible for conducting deep investigation and hands on testing, collaborating with peers to validate findings, escalating defects or required fixes to appropriate teams, and working directly with customers to resolve issues while educating them on best practices and product usage. *This is a hybrid role - 3 days/week in office* - Resolve Customer Issues: Own cases by performing detailed technical investigation, replicating issues, and determinin…