Customer Support Specialist

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems

• Provide clear, professional, and efficient assistance to resolve customer questions and concerns

• Maintain accurate records of customer interactions and support activities

• Collaborate with internal departments to ensure effective issue resolution

• Follow established procedures while contributing ideas to improve customer service processes

• Uphold company standards for quality, professionalism, and confidentiality

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Ability to handle multiple tasks while maintaining attention to detail

• Problem-solving skills with a customer-focused approach

• Comfortable working in a fast-paced, team-oriented environment

• Proficiency with basic computer systems and office software

• Competitive salary ($49,000 – $54,000 annually)

• Growth opportunities within a stable and expanding company

• Supportive and professional work environment

• Ongoing skill development and training

• Consistent full-time schedule