Customer Support Specialist - Swedish language

Join Silver Bell Group and become part of an international insurance project! We are looking for a Swedish-speaking Customer Support Agent who enjoys working with people, solving problems, and providing a great customer experience.

As part of our international BPO team, you’ll communicate with customers on a daily basis, assist them with their questions and concerns, and gain valuable experience in a dynamic international environment.

Key Responsibilities

• Handle inbound customer calls and inquiries in a professional and timely manner
  
• Provide accurate information regarding insurance policies, products, and available services
  
• Resolve customer requests with a customer-focused and solution-oriented approach
  
• Maintain and update customer records within internal systems
  
• Escalate more complex cases to the appropriate departments when necessary
  
• Ensure a high standard of customer service and customer satisfaction in every interaction
  

What We Are Looking For

• Fluency in Swedish, both written and spoken
  
• Good command of English
  
• Previous experience in customer support or a call center environment is considered an advantage
  
• Strong communication and interpersonal skills
  
• Professional and customer-oriented approach
  
• Well-organized, responsible, and capable of working independently
  
• Comfortable working with computers and digital tools
  
• Ability to handle confidential information with discretion
  

What We Offer

• The opportunity to work on an international project within the insurance industry
  
• Stable and long-term employment
  
• Structured onboarding and training support
  
• Professional growth opportunities in a dynamic environment
  
• A collaborative team culture focused on quality, professionalism, and customer satisfaction