Customer Support Specialist

About the Client
Ukasko.Connect / UConnect is a Ukrainian insurtech platform that has been digitalizing the insurance market for over 5 years. The company has built an ecosystem for online insurance: the Ukasko.ua aggregator and the UConnect CRM platform for insurance agents and brokers. Over 15 million policies have been issued through the platform, with 1000+ active clients currently working with the company.
About Us
Vision Grid is a recruitment and consulting agency specializing in IT and executive talent acquisition. With over 13 years of experience in Executive Search and Tech Recruitment, we partner with forward-thinking companies to attract, engage, and hire top-tier professionals — from individual contributors to C-level executives — across multiple geographies.
About the Role
Due to team expansion, our client is looking for a Customer Support Specialist to support clients through chat-based communication.
What You Will Do
Consult clients and agents via chat and phone
Provide guidance on the company’s insurance products
Promptly resolve requests and non-standard client situations
Respond to inquiries in line with established service standards
Maintain reporting on processed inquiries
What We Are Looking For
No prior experience required
Fluent written Ukrainian
No English required
Stress resilience and the ability to stay calm in non-standard situations
Strong communication skills, friendliness, client-oriented approach
Attention to detail and ability to multitask
Confident PC user
What You Can Expect
Fully remote position
Schedule: 14:00 — 23:00
Friendly team and onboarding support
Stable salary
Interested?
If this role sounds like a good match, we’d be happy to connect and discuss details.
Let’s talk about how you can become part of a growing team 🚀