Customer Support Specialist with Hebrew

Czym będziesz się zajmować?

Responsibilities:

• Support Commercial Banking customers with account maintenance, record updates, reports, correspondence, documents and financial transactions.
• Analyse banking and legal documents in English and Hebrew; maintain accurate customer records.
• Support employees and departments, answer queries and resolve customer issues accurately and efficiently.
• Follow procedures, processes and systems; suggest improvements while complying with policies and regulations.
• Assist the line manager with daily operations and SLAs; act as deputy during their absence.
• Update data, timesheets, systems and databases on time; meet quality and productivity standards.
• Maternity cover.

• Gross monthly salary PLN 7,633–9,500, plus discretionary variable pay based on Group, business/function and individual performance.
• Benefits: healthcare, family-friendly leave, pension contributions, life assurance, recognition bonuses, Multisport, private medical care, life insurance, up to PLN 800 home-office setup reimbursement, cafeteria platform, employee assistance, corporate events, CSR initiatives, nursery discounts, training and education support, social fund and free parking.

• Proficient spoken and written English and very good written Hebrew.
• Excellent communication and analytical skills, including the ability to analyse complex structures.
• Strong attention to detail and the ability to organise and prioritise multiple tasks according to their criticality.
• Ability to work independently and under time pressure.
• Good understanding of the financial industry and effective use of MS Office.
• Ability to work in an international environment.

• Analiza danych
• Komunikacja
• MS Office
• Dokładność
• Dokumentacja bankowa i prawna
• Obsługa klienta

• Organizacja pracy
• Znajomość branży finansowej

• Hebrajski

• 7.6k–9.5k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Elastyczne godziny pracy (100%)
• Praca zdalna: Hybrydowo
• Budżet szkoleniowy
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
• Parking

Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.