Customer Support Specialist with Italian - Porto
Description
We are looking for a Customer Support Specialist to join our team in the leisure and sports sector. This role requires excellent communication skills in Italian (C1) and good working knowledge of English (B1).
Location: Office-based (with the possibility of Work From Home after training and nesting period)
Schedule: Monday to Friday, 7:00 AM – 4:00 PM (fixed schedule for now). In the future, shifts may cover Monday to Saturday.
Responsibilities:
- Provide customer support via phone, email, and chat in Italian.
- Assist customers with inquiries related to leisure and sports products and services.
- Ensure customer satisfaction by resolving issues efficiently and professionally.
- Collaborate with team members to achieve performance targets.
Requirements:
- Italian C1+ level (mandatory).
- English B1 level (mandatory).
- Strong communication and problem-solving skills.
- Availability to work office-based (possibility to work from home after training/nesting).
- Customer-oriented attitude with attention to detail.
What We Offer:
- Base salary: €900 gross/month (x14 annual salaries, according to Portuguese law).
- Cash meal allowance: €132/month.
- Full training provided.
- Opportunity to work in an international environment in the leisure and sports sector.
- Career development and growth opportunities.
If you are passionate about customer support and want to build your career in a dynamic and growing industry, we would like to hear from you.
Real Recruitment Solutions – as a recruitment agency, we support you throughout the entire recruitment process.
By submitting your application, you consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and our clients. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.