Customer Support Team Leader (with Portuguese language proficiency)

We are seeking an experienced and motivated Team Leader for our customer support department. The primary role of this position is to manage a team that provides exceptional customer experiences via phone, email, and chat. As a Team Leader, you will be responsible for leading, motivating, and supporting our team to achieve and exceed set targets.

Responsibilities:

· Managing the day-to-day operations of the customer support team.

· Providing support and leadership to ensure a high level of customer experience.

· Training and mentoring team members to enhance skills and knowledge.

· Monitoring team performance and adjusting strategies to achieve goals.

· Communicating with other departments to resolve issues and improve processes.

· Collaboration with HR for team formation.

· Generating team performance reports and providing feedback to management.

Requirements

·

· Experience in team leadership or similar roles in customer support, minimum 2 years.

· Excellent communication and leadership skills.

· Ability to problem-solve and make decisions in a dynamic environment.

· Fluent proficiency in the Portuguese and English language (written and spoken) is mandatory.

· Ability to work under pressure and manage multiple tasks.

· High level of motivation and dedication to company goals.

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Benefits

· Working in a dynamic international environment with opportunities for personal and professional development.

· Competitive salary and performance-based bonuses.