Customer Support Technical Specialist

Purpose of the Role: To work as part of the Tier 2 team within the Operations – Telephony and Tech Support department. Providing telephone support to our customers, using the available remote tools to ensure that our customers’ telecommunication systems are maintained and rectifying any faults in a professional and timely manner. Key responsibilities: • Provide telephone support to our customers to resolve their fault or enquiry, with the aim of providing a solution at “first touch”. • Maintain…