Customer Support Technician

Job Context As a Level 2 Customer Support Technician, you'll play a key role in resolving complex technical issues that have been escalated from our Level 1 Support team. You'll work closely with colleagues across the business to deliver timely, effective solutions, while helping to continuously improve our support processes and knowledge base. Using your strong technical expertise across the Simpro Group product suite, you'll troubleshoot a wide range of customer challenges, take ownership of …