Customer support - Trainer
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The trainer’s responsibilities include:
1. Conducting new hire training for chat support agents
2. Driving refresher training sessions for existing agents
3. Improving communication quality and empathy in chats
4. Training agents on SOPs, troubleshooting, and process handling
5. Reduce repeat contacts caused by incorrect or incomplete information
6. Working closely with QA and operations teams on identified gaps
1. Conducting new hire training for chat support agents
2. Driving refresher training sessions for existing agents
3. Improving communication quality and empathy in chats
4. Training agents on SOPs, troubleshooting, and process handling
5. Reduce repeat contacts caused by incorrect or incomplete information
6. Working closely with QA and operations teams on identified gaps