Customer Support Trainer - Romanian language

​Silver Bell Group is currently recruiting a Customer Support Trainer to support one of the leading online shopping platforms in the world. If you enjoy working with people, developing their skills and helping teams reach their full potential, this is the right opportunity for you. Join our dynamic team and grow your career with us!

Responsibilities

• Provide customer support in Romanian through voice, chat and email channels as needed
  
• Communicate closely with employees and sector managers to understand and align their goals and ambitions
  
• Participate in the implementation of sector goals related to team size and performance
  
• Assess individual employee abilities and work with them on areas that need improvement
  
• Train employees in customer support departments in all facets of the job
  
• Support the development of employee motivation, skills and competencies
  
• Monitor, evaluate and document employee progress and training results
  
• Maintain accurate records of customer interactions, training sessions and solutions
  
  

• Fluent in Romanian (both written and spoken)
  
• Advanced level of English
  
• Previous experience in customer support is a strong advantage
  
• Strong communication and presentation skills with a people-oriented mindset
  
• Experience in training, coaching, mentoring, or team leadership is a strong advantage
  
• Ability to evaluate performance and provide constructive feedback
  

What’s in it for you

• Competitive salary
  
• Work in modern offices located in the center of Belgrade
  
• Clearly defined individual career path with opportunities for professional growth
  
• Opportunity for advancement within the company