Customer Support
The Customer Support Associate handles high volume of inbound and outbound calls. They listen to customers’ issues or complaints and provide helpful solutions. The Call Center Associate will also make outbound calls to patients/customers to obtain insurance information and will submit files for approval once completed and updated.
-Please do not call the company for updates on this position, use Indeed to follow-up-
Duties & Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting navigating the company site or using the products or services
- Place outgoing calls to past patients in attempt to clarify and resolve any billing issues.
- Collaborate with other call center professionals and training manager to improve customer service
- Responsible for entering accurate data from emails/telephone conversations into the call center database
- Successfully manage and monitor the phone queue
- Correspond professionally with customers via email, phone, and chat
- Provide excellent customer service while maintaining the company’s positive reputation.