Customer Support - Virendra Swarup College

Requirements

• Respond promptly to customer inquiries via email, chat, and calls.
  

• Troubleshoot technical issues and escalate complex problems to the appropriate teams.
  

• Provide product guidance, training, and support documentation to clients.
  

• Maintain accurate records of customer interactions and resolutions.
  

• Identify recurring issues and suggest improvements to processes.
  

• Ensure customer satisfaction and maintain a professional relationship with clients.
  
  
  

Qualifications & Skills:

• Bachelor’s degree or equivalent experience.
  

• Strong communication and interpersonal skills.
  

• Problem-solving mindset and attention to detail.
  

• Ability to multitask and work in a fast-paced environment.
  

• Patience and empathy in dealing with customer issues.