Customer Support

You will communicate with users through live chat, email, and help-centre content. You will investigate user problems, report bugs, gather feedback, analyse behaviour patterns, use AI-based user grouping rules, and share insights that improve product features and user experience.

Responsibilities

• Communicate with users through live chats, emails, and help-centre content
• Alert the team to possible product bugs or glitches
• Gather user feedback and feature requests for the product team
• Investigate user problems and help locate and fix issues
• Detect user-behaviour patterns and analyse user data
• Use AI to tailor products and rules for user groups
• Advocate for better user experiences and suggest improvements
• Share user pain points and requests with other teams
• Develop expertise in smart contracts, blockchains, and traditional payments