Customer Technical Account Manager

The Role

We are seeking a Customer-Facing Technical Account Manager (TAM) with deep expertise in e-commerce and digital marketing. In this role, you will act as the strategic bridge between our clients and internal technical teams. You will translate complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.

This is a highly consultative role requiring strong analytical skills, executive communication ability, and hands-on experience with e-commerce performance metrics.

What you'll own:

• E-commerce Metrics Expertise: Develop deep mastery of key e-commerce KPIs, including: CVR, ROAS, AOV, CAC, CLV retention and cohort performance metrics. Confidently communicate performance drivers and trade-offs to executive stakeholders
• Strategic Translation of Data: Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impact
• Client Insights & Reporting: Own end-to-end client reporting, including: Performance dashboards, Executive business reviews (EBRs), Funnel diagnostics, Attribution analysis and Growth opportunity identification. Ensure clients clearly understand both technical results and business implications
• Performance Optimization: Work consultatively with merchants to interpret performance data and identify opportunities to improve marketing efficiency, landing page performance, and conversion funnel outcomes
• Attribution & Analytics Leadership: Educate clients on multi-touch attribution models, customer journey analysis, incrementality testing, and cross-channel performance evaluation
• Cross-Functional Liaison: Serve as the voice of the customer internally. Partner with Product, Engineering, and Data Science teams to ensure client feedback and business priorities inform roadmap decisions

What We're Looking For / Required Qualifications

Experience

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing Strategy
• Direct experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands.

Technical & Business Expertise

• Deep understanding of digital marketing channels (SEO, SEM, Paid Social, Email, Affiliate) and their impact on e-commerce unit economics
• Hands-on experience with analytics platforms such as Google Analytics (GA4), Shopify Analytics, Mixpanel, or similar tools
• Experience working with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce)

Communication & Leadership

• Ability to clearly explain complex technical and statistical concepts to non-technical executives. Strong executive presence and consultative selling mindset.
• Excellent written and verbal communication skills.Ability to manage multiple client accounts in a fast-paced startup environment.

Our Culture

• GenAI-native in how we build, sell, and operate
• High ownership, low overhead, and bias toward action
• Focus on speed, experimentation, and execution
• Deep emphasis on creating clear, demonstrable customer value
• Preference for builders and operators over hierarchy
• Strong belief in in-person collaboration

Why Spangle

• Opportunity to work directly with leading retail brands and influence measurable revenue growth
• High-visibility role within a fast-growing AI commerce company
• Competitive salary with uncapped commission and equity
• Benefits: Health, dental, and vision insurance, 401(k), Unlimited PTO