Customer Technical Service & Market Development Manager – APAC

Responsibilities & Accountabilities
The purpose of the role is to help maintain current customers while also ensuring growth and high performance of the business by

• identifying and delivering innovative solutions to market needs which result in higher margins, growth in new applications, and options to manage the share shift in adynamic marketplace
• providing customer technical support, which enhances the ability of our customers to understand the complexities of our products and use our products in their applications
• identifying products that are best suited for the application, and to be able to identify if a tailored or new product should be developed
• providing technical insights to differentiate our products from the competition
• monitoring and influencing the manufacturing organization to proactively manage product performance
• assessing competitor technologies, capabilities, and impact to the market
• responding to our customers’ requests for technical information and samples in a timely manner
• anticipating and managing the testing required to meet specific standards in the market
• interacting with other functional groups (e.g., Marketing, Sales, Operations, Procurement, Logistics, QC, and Product Stewardship) to meet customer needs
• identifying and participating in the valorisation and commercialization of lower valued products and by products
• supporting efforts a.o. product registration, product specification database and approvals, sample shipment management, advertising, etc
• fostering innovation by developing new applications by screening markets for potential use of our products with a focus on increased volumes at attractive margins
• influencing the industry through participation in industry groups’ conferences, and presentation of papers
• providing customer samples as requested, gathering intelligence on application and potential volumes
• developing deep understanding of markets and customer’s technology, and the impact of our products on customer’s processes and end uses
• preparing and presenting technical information to customers and distributors and provide training on our products and associated applications
• following through on customer complaints to a satisfactory and fully supported conclusion

Skills & Knowledge Required
Education/Experience

• MSc in Chemical Engineering or Chemistry
• At least 10 years of experience in chemical industry
• Broad experience in R&D, manufacturing, and/or market development

Technical Skills

• a high level of product knowledge and the impact of product properties on end-use applications
• knowledge of IP processes and the use of IP to defend our businesses
• ability to provide high-quality technical support to the global customers and commercial team
• ability to evaluate opportunities, utilize problem solving skills, and a proven track record of providing innovative solutions which add business value
• a solid understanding of both business and technical objectives and strategies
• proven technical leadership and networking skills through technical network participation
• understanding of the company technology in both theory and application
• experience and ability to lead/conduct tests on the laboratory bench as well as at the plant scale
• knowledge of competitive technologies and their economics

Behavioral Skills

• inspirational presenter able to deal with any audience and adapt presentation on the move
• actively demonstrates commitment to high-performance standards. Makes decisions, sets priorities or chooses goals based on explicit considerations of potential profit, return on investment or cost/benefit analysis
• identifies and anticipates future opportunities. Acts decisively in dealing with opportunities or crises on a daily basis, setting priorities or choosing goals to achieve business success.
• co-ordinate and lead a number of different team projects at different stages of completion, identifying stretch targets and milestones
• aware of the business strategies of peers in the industry and of the potential impact of external events on INEOS operations
• understands the unspoken meanings and motivations of others, even in highly subtle or "political" situations, inside or outside the company and/or across different cultures
• driving force in the networks in which he or she participates. Develops and uses a wide-based, multi-disciplinary network, both inside and outside INEOS, to enhance business results
• thinks clearly and stays focused in unpredictable or stressful situations. Uses conceptual skills to anticipate, identify and prioritize highly complex issues
• innovative thinker. Integrates many ideas and observations about complex issues into clear concepts that create useful insights for the business. Encourages and sponsors innovation
• clearly sees the big picture. Creates new ways to help others understand complex situations, problems or opportunities