Customer & Technical Support Associate (Automotive) - Level 1 - Urgent Hiring!
Primary Functions
- End-to-End Resolution: Manage technical support inquiries via phone, email and online ticketing portals, ensuring all issues are researched, diagnosed, and resolved to the client's satisfaction within established SLAs.
- Technical Documentation: Maintain meticulous records of daily customer interactions, installation activities, and reported bugs, ensuring stakeholders are briefed on necessary follow-up actions.
- Systems Research: Proactively investigate recurring technical hurdles to provide long-term solutions and improve system reliability.
- Infrastructure Support: Perform remote troubleshooting, including Windows updates, firewall configurations, and software installation/uninstallation.
- Device & License Management: Oversee the health of hardware devices and manage the deployment of specialized equipment licensing.
- Incident Management: Utilize helpdesk ticketing systems to create, update, and track technical incidents through their entire lifecycle.
Daily Operations
- Handle both calls and emails
- Licensing for equipment
- Helpdesk Ticket Incident Creation / Update knowledge
- Remote troubleshooting
- Device Management
- Install/Uninstall software
- Windows update and firewall configuration
- Bachelor’s degree in information technology or related field
- Technical Proficiency:
- IT Infrastructure: Strong grasp of Windows OS environments, network security (firewalls), and remote device. I probably just change "IT Infrastructure" to "Windows Operating System".
- Software: Advanced knowledge of Microsoft Office for data analysis and report generation.
- Communication: Exceptional verbal and written communication skills; ability to collaborate effectively with both internal teams and external customers.
- Advanced knowledge on Microsoft Office and generate reports, if needed
- Excellent communication skills
- A goal-oriented "team player" with a keen eye for detail and the ability to navigate complex technical challenges.
- Amenable to work onsite and hybrid set-up
- Can start asap
Added Value:
- Prior experience within the Automotive industry or supporting automotive-related software is highly advantageous.
- Previous experience with major ERP or ticketing systems such as SAP, Zendesk, or Salesforce.
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.