Customer & Technical Support (DEVV / TECH)

Customer & Technical Support (DEVV / TECH)

📍 Location

Oeiras, Portugal
On-site

📅 Start Date

2 February 2026

About the Role

As a Customer & Technical Support Specialist, you will play a key role in delivering an outstanding support experience by resolving technical issues and strengthening customer trust in the brand. You will act as a bridge between customers and internal teams.

What Youll Do

• Handle customer and technical inquiries via phone and email
• Diagnose and resolve technical issues efficiently and creatively
• Ensure high levels of customer satisfaction and service quality
• Rebuild customer confidence through clear communication and effective solutions
• Identify customer needs and provide tailored recommendations
• Act as a central point of coordination within internal teams

What Youll Need

• Native-level French (spoken and written)
• English proficiency at B2 level – mandatory
• Strong customer focus with confident decision-making skills
• Excellent communication and argumentation abilities
• Ability to solve technical issues creatively
• Capability to build and maintain positive customer relationships
• Basic knowledge of Windows OS and MS Office tools

Benefits

• Opportunity to work for a leading global technology brand
• Collaboration with industry-leading professionals
• Stable employment with clear career progression
• Ongoing training and leadership development opportunities
• Health insurance from day one
• Relocation support and accommodation options
• Initial flight reimbursement and annual return flight (within Europe)
• Free Portuguese language courses
• Sports activities and organized social events
• Modern offices with cafeteria and excellent public transport access