Customer Technical Support, Senior Engineer
Description
Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.
What we offer you
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Work Location: Casopolis, MI; Henderson, KY or Remote
Salary Range $150,000 - $160,000
Job Summary
Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.
What you will be doing
CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.
- Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
- New and optimized alloy needs for the customer
- New opportunities and new products
- Plan and execute CTS program with head of CTS and sales managers
- Assist the sales team with technical expertise
- Support customers on technical issues:
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- Offering extensive support on metallurgical matters.
- Be the communication link between customer needs and requirements towards the production units – cast houses.
- Support cast houses on technical issues:
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- Customer requirements of the product
- Continuous improvements and new product offering
- Maintenance of product quality and market quality demands
- Manage and resolve customer claims and complaints
- Use AMBS processes and procedure in executing all activities.
- Define and follow-up R&D projects and ensure customer and market driven programs are executed.
- Participate and take active role in Industry and Technical forums to influence the agenda.
What will make you successful?
Required Education/Experience:
• Master’s degree or doctorate from an accredited University is required.
• Material Science/Metallurgy background is required.
• Minimum of 5 years’ experience in the aluminum extrusion industry is desirable
• Willingness to travel as required supporting customers (minimum of 30-50% travel)
Preferred Skills/Qualifications:
• Strong background in aluminum casting and/or extrusion process and operations
• Knowledge of alloys for automotive application and OEM qualification and production requirements.
• Strong technical and scientific skills relating to the science and technology behind aluminum processing
• Close adherence to best practices and strong attention to detail
• Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
• High level of professionalism, drive and enthusiasm.
• Ability to work according to Hydro culture and values.
Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 12/28/2026.
As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com