Customer Trust Technical Advisor

Open 16d

Responsibilities

Respond to incoming security and compliance questionnaires from customers and prospects
Investigate technical and organizational questions by engaging with engineering, infrastructure, legal, and operations teams
Track and manage responses using internal systems (e.g. Responsive , Jira, SafeBase ) ensuring traceability and repeatability
Maintain and improve the centralized repository of approved answers for reuse and consistency.
Translate complex technical concepts (e.g., TLS, SMTP, DNS, Encryption, SSO, etc.) into concise, accurate answers suitable for customer-facing responses
Develop and iterate on standard operating procedures for common requests.
Escalate non-standard or ambiguous requests to appropriate stakeholders and persistently follow up to closure in a timely manner.
Stay current on Client's security posture, architecture, and trust initiatives to support accurate, credible responses.
Identify gaps in existing documentation and collaborate with SMEs to close them.

Qualifications

Foundational knowledge across the full technology spectrum including networking, DHCP, DNS, email infrastructure (SMTP), encryption and security protocols (TLS, HTTPS),basic concepts of AI and cloud environments
Understanding on SSL, DLP, defense in depth
Demonstrated persistence and follow-through when working cross-functionally to resolve open items
Experience managing technical documentation or knowledge bases
Comfortable navigating ambiguity and driving clarity in loosely structured tasks
Familiarity with compliance and information security concepts (SOC 2, ISO 27001, etc.) is beneficial but not essential
Highly organized, self-directed, and able to manage multiple simultaneous deadlines
Excellent written and verbal communication skills, including the ability to write clear technical responses for external audiences