Customers Service & Call Centre Representative
Summary
Handles customer calls, emails, and chats for a high-end beauty and wellness spa, booking appointments and resolving inquiries using MS Office and POS systems.
Customers Service & Call Centre Representative:
De Beaute, a high-end Aesthetic Beauty, slimming, TCM, certified Category One Wellness & Massage Spa, is looking for professional, customer-focused representatives to join our team.
Salaries: $2300-$3500
Key Responsibilities:
Customer-oriented with a positive and professional attitude, including handling incoming calls, emails and online chats promptly and professionally.
Retaining customer satisfaction and retention by rebooking customer enquiries, appointments, orders, feedback and complaints.
Provide accurate information about our aesthetic facial, slimming, TCM, wellness & massage spa services.
Proficient in MS Office and POS systems.
Strong problem‑solving and organisational skills to date with customers and assist with basic troubleshooting or service-related concerns.
Manage high-end priority or VIP customer cases and escalate matters when necessary.
Assist in supporting the smooth daily operation of the call centre and outlet's customer service function.
Prepare customer service reports and share insights to improve.
Proficient in MS Office and POS systems.
Work closely with outlet operations teams to ensure a seamless customer experience.
Benefits :
Attractive salary and commission packages
Flexible working hours (if applicable)
Attendance or punctuality incentives
Overtime pay or time-off in lieu
Performance or annual bonus
Annual leave, medical leave, and public holidays
Career progression paths
Requirements
Diploma/Degree in Customer Service, Call Centre or related field.
Minimum 1–3 years of relevant working experience.
Able to communicate in English & Mandarin to assist Mandarin-speaking customers.
Excellent communication and interpersonal skills.
Pleasant, courteous and professional telephone manner.
Good organisational, follow-up and problem-solving skills.
Experience in a call centre; if in the beauty, wellness, slimming, TCM wellness or aesthetic industry, it will be an advantage.
Working Hours & Location
Mon-Friday: 10 am to 6.30 pm
Full-Time, Part-Time, or Hourly Basis
Flexible working hours (if applicable)
Sat & Sun and PH off
Interested candidates please contact to : 8133 3030
Only shortlisted candidates will be contacted.