Customers Success Consultant

Customer Success Consultant

ABOUT THIS JOB

The Customer Success Consultant will be working very closely with our manufacturer clients to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our Account development associates. The role mainly focusses on retailers in the Tech and Durables sector.

You will be responsible for maintaining and/or enhancing existing customer relationships, increasing customer satisfaction (NPS), using deep industry/customer/product knowledge to increase client ROI and driving adoption of NielsenIQ tools & capabilities. You will use NielsenIQ tools to deliver strategic analysis with actionable insights and thought leadership on market, industry and category trends.

RESPONSIBILITIES

• Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications

• Builds a network of effective and meaningful relationships at all levels to maximize business opportunities

• Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan

• Ensuring high customer retention and satisfaction levels by delivering exceptional service and support as well as leading governance meetings and monitoring customer health metrics like NPS.

• Leverages existing NielsenIQ tools to advance customer business objectives through strategic analysis and thought leadership and flawless execution

• Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue

• Acts as voice of customer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need

REQUIREMENTS

• Bachelor’s degree in business, Marketing, Communications, or related field.

• 2+ years of experience in customer success, account management, customer service roles

• Fluent in English

• Experience of analyzing data in FMCG environment

• Strong planning and servicing skills

• Experience of working with clients to solve business issues

• Excellent communication, presentation and interpersonal skills

• Demonstration of how to design solutions to answer client business issues

• A consultative style of working

• A proven track record of delivering success through others

• Ability to build strong networks and relationships, internally and with the client

OUR BENEFITS

• Flexible working environment: we offer a flexible work environment with a hybrid home/office system, giving you the opportunity to work efficiently both on-site and remotely from home

• Customer Success Academy: extensive onboarding and ongoing learning to support your professional development

• Combination of international work environment and local customers: you will be part of the international organization with local clients, providing you with a diverse and stimulating work environment

• Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role

• Volunteer time off

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion