Customs Bond Supervisor TCRS4819

HIGH-LEVEL OVERVIEW

The Customs Bond Supervisor is responsible for leading Bond Specialists while ensuring bond and importer identity verification activities comply with CBP rules and regulations

This is a remote position for a brokerage services company.

EXPECTATIONS

· Lead, coach, and develop Bond Specialists while holding the team accountable
· Manage workloads for timely, accurate processing of bonds and POAs
· Approve POA intake documentation and coordinate POA renewals
· Approve enhanced due diligence for nonresident importers of record
· Oversee importer identity verification and restricted party screening
· Conduct audits and quality reviews of bonds, POAs, and records
· Develop policies, procedures, and internal controls
· Monitor productivity, quality, and service metrics
· Serve as the client escalation point
· Work with surety providers as the primary liaison

ESSENTIALS

· LCB required
· Bachelor's degree preferred
· 5+ years of customs brokerage, trade compliance, or bond administration
· 2+ years leading teams in a compliance-focused operation
· Strong understanding of CBP rules and regulations, POAs, and importer identity verification
· Proficient with customs brokerage systems and Microsoft Office
· Experience working with surety companies and bond underwriting
· Supervising bond, POA, or brokerage operations teams a plus
· Knowledge of nonresident importer and enhanced due diligence