Customs Clearance Shift Supervisor

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Oversee day-to-day Customs clearance operations to ensure all activities are executed accurately, efficiently, and in full compliance with regulatory and organizational requirements.

• Review and analyze operational data and reports to identify trends, gaps, and improvement opportunities in performance excellence as required.

• Proactively identify potential operational failures and process gaps, ensuring action plans and preventive measures are developed and implemented to mitigate risks and maintain seamless operations.

• Monitor and enforce customs, regulatory, and internal compliance standards, ensuring all documentation, declarations, and processes adhere to government guidelines and company policies.

• Supervise regulatory engagement in compliance with Customs & Trade regulations that align with DHL operational requirements and business objectives.

• Engage proactively with DHL customers, focusing on effective problem-solving and delivering tailored operational and compliance-aligned solutions.

• Allocate resources effectively across shifts and tasks to improve operational productivity, resource optimization, and performance improvement.

• Work closely with internal and external stakeholders to resolve issues and improve processes in meeting company objectives.

• Oversee timely and accurate payment of customer duties and taxes, ensuring compliance with regulatory requirements.

• Manage team performance and operational KPIs, providing guidance and corrective actions where necessary to maintain service quality and accuracy in declarations.

• Conduct monthly performance reviews to identify opportunities for continuous improvement.

• Ensure training requirements are fulfilled in alignment with company direction and guidelines.

• Ensure the team possesses the required competencies and knowledge to fully meet audit expectations under both internal Global SOP standards and external customs regulatory requirements.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Diploma (or equivalent).
• Line Trainer certified.
• 2-3 years operations experience, preferably within transportation or logistics industry.
• IATA Dangerous Goods Acceptance Certification.

OUR OFFER

• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program