Customs Contact Center Advisor

The Job:

Following up the customs services we provide in line with the understanding of professionalism
Handling internal and external customer requests in accordance with DHL standards
Answering the calls coming to our Customs Customer Services center in framework customer expectation and maximum customer satisfaction
Giving information about customs legislation and explaining customs services to our customers via telephone
Dealing with time sensitive issues in order of priority and executing different business processes together
Ensuring customer transaction follow-up by maintaining internal communication with customs brokers and other customs teams

The Person:

Bachelor’s degree graduation
Excellent proficiency in English
Strong communication skills, good at interpersonal relationships
Prone to teamwork
Able to handle different business processes at the same time and work with a focus on time sensitivity
Able to adapt to intense and demanding work schedule

See also